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PaintMixLab support
Questions about the app, your subscription or a recipe that came out wrong? Send us a message below and a real person will reply by email, usually within one business day.
Send us a message
Include the paint set you use and, for a recipe question, the color you were trying to match. We reply to the email address you enter.
It helps to mention your iPhone model and iOS version for anything that looks like a bug.
Quick answers
Cancel or manage the subscription
Subscriptions are billed by Apple. Open Settings › your name › Subscriptions on your iPhone, choose PaintMixLab, and cancel or change there. Cancelling keeps Pro until the end of the period you paid for.
Restore a purchase on a new phone
Sign in with the same Apple ID you bought with, open the app and tap Restore purchases on the paywall. If it still shows the trial screen, message us with the email on your Apple receipt.
A recipe looks wrong
Recipes are fitted to the paint set you chose, so first check the set in the app matches the tubes on your table. If it does, tell us the color, the set and what you mixed, and we will look at the calibration.
Sign-in trouble
The app uses Sign in with Apple. If the sign-in sheet fails or loops, make sure the phone is signed into iCloud, then try again. Still stuck? Message us with the email on your Apple ID and we will look up your account.
Refunds
Apple handles all refunds for App Store purchases at reportaproblem.apple.com. We cannot issue them directly, but we are happy to help with anything that led you there.
Your photos
Color sampling runs on your phone and photos are never uploaded, unless you choose to keep a project in your cloud. See the Privacy Policy.
Support questions
How long until I hear back?
Usually within one business day, Monday to Friday (US Central time). Recipe and calibration questions can take a little longer if we need to check a paint set.
Do I need to include my Apple receipt?
Only for purchase or restore problems. The order ID or the email address on the receipt is enough; please do not send card details.
Can you add my paint set?
Possibly. Tell us the brand and set size. Sets with published pigment information and a swatch card we can calibrate against go first.
New here? Try PaintMixLab free for 3 days
Photograph a color, pick your paint set, and get the recipe in parts. Then $3.99 a month, cancel any time in your Apple subscriptions.
